Shoprite Deploys Generative AI Across 12,000 Employees via Proprietary Gateway

Shoprite's CTO has outlined a generative AI deployment across its 12,000-employee workforce, delivered through a proprietary gateway rather than off-the-shelf tooling. The retailer is anticipating a future in which new recruits arrive with their own AI agents already embedded in their workflow. The disclosure provides a rare concrete enterprise AI adoption data point from one of Africa's largest retail organisations.