FCCPC Opens Probe into Uber's Nigeria Exit Over Unfulfilled Customer Obligations
Nigeria's Federal Competition and Consumer Protection Commission has opened a formal investigation into Uber's abrupt exit from Nigeria, focusing on unfulfilled service obligations to customers. The probe is being read as a regulatory precedent for how African authorities may treat sudden platform withdrawals, extending the accountability debate that followed Uber's departure from Nigeria and Uganda.
Uber's Exit: Nigeria just decided 'goodbye' is not enough
The FCCPC isn't questioning whether Uber could leave. It's asking what Uber still owed the people inside its system when it did — wallet balances, pre-booked trips, enterprise accounts that received no warning.
Sections 120, 123 and 124 of Nigeria's consumer protection law give the commission real teeth: fines of up to 10% of Uber's prior-year Nigeria revenue, plus orders to refund customers in full.
That's the precedent being set here. Any platform operating in Nigeria now knows that an abrupt exit doesn't zero out its obligations — and a regulator is willing to test that in law.
3 sources
- FCCPC to probe Uber over unfulfilled services to customers after exit · nairametrics.com · T2
- FCCPC opens probe into Uber’s Nigeria exit · thecondia.com · T2
- FCCPC probes Uber’s exit from Nigeria · innovation-village.com · T2